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FREQUENTLY ASKED QUESTIONS

My Order

Just select your preferred design or style from the options provided on the product page.

Afterward, click on "Add To Cart" and proceed with the instructions to finalize your order.

Once your purchase is complete, you'll promptly receive a confirmation email containing your order specifics.

Certainly! Reach out to our Customer Support, and we will ensure the handling of your request to either cancel or modify your order. It's important to note, however, that we can accommodate cancelations or modifications only if they are requested within 24 hours from the time the order was placed.

Once this 24-hour window has passed, the order will have entered the production phase, making it impossible to cancel or alter. Rest assured, our Customer Support operates around the clock for your convenience. If you're sending an email to initiate a cancellation or alteration for your order, please be aware that the changes will only be confirmed once our team has provided a response.

Our Customer Support is available around the clock to enhance your experience. When you send an email to ask for an order cancellation or modification, please note that confirmation will be pending until our team replies.

If you get a shipping notification despite having cancelled your order, kindly get in touch with us promptly through our "Contact Us" option. We will swiftly rectify the situation and cancel your order as needed. Your satisfaction is our priority, and we'll address it promptly.

Between 5 to 14 days, an email containing shipping confirmation will be dispatched to you. Within this email, there will be a "View Order" option that will directly lead you to real-time tracking information. Upon reaching the tracking page, simply select "Track Your Package" to monitor the progress of your order.

In case the confirmation email is not visible in your primary inbox, please inspect your spam directory or verify the accuracy of the email address you provided during checkout.

If you're still unable to locate it, there's no need to fret. Feel free to get in touch with us via the "Contact Us" option, and we'll promptly resend it for you.

CONTACT US

We are delighted to aid you with any inquiries you might have. You can simply click here, send an email to us at [email address], or give us a call at [phone number].

ABOUT THE PRODUCTS

We've collaborated with leading manufacturers to present you with top-notch items crafted from premium materials.

Our range of clothing, accessories, and footwear is designed for your comfort, style, and lasting performance, eliminating the need for trade-offs.

For additional details about our products and the materials used, please refer to the Sizing Chart page or explore the Product Details available on each individual product page.

Online ordering can sometimes feel uncertain, but we simplify the process. Prior to making a purchase, we recommend reviewing the Sizing Chart available on our product pages.

PAYMENT

We welcome payments made through Visa, Mastercard, AMEX, Discover, JBC, Diners Club cards, and also offer the option of using PayPal.

Right after your order has been placed successfully.

We uphold the utmost industry norms to safeguard your personal details as you proceed to checkout and make purchases on our online shop.

When your credit card information is transmitted, it undergoes encryption through secure socket layer (SSL) technology, a widely adopted method on the Internet for payment processing. Rest assured, your credit card data is solely utilized to finalize the desired transaction and is not retained thereafter.

Our store presents exceptional offers!

Upon reaching the initial checkout page, you'll find a designated area where you can input your discount code. Be sure to select 'Apply'. Once the discount code is successfully applied, the discounted total will be displayed prior to finalizing your payment.

Please be aware: Promo and discount codes cannot be combined, and only one can be used per order. If you wish to utilize multiple discount codes, we recommend making separate purchases.

You have the option to combine the gift card code with the discount code. Just apply one code at a time within the discount box during the checkout process.

The gift cards we provide have no expiration date.

If you happened to overlook applying your discount code to your order, kindly get in touch with us promptly, and we'll gladly provide assistance.

While our website generally functions seamlessly, occasional situations could arise that might hinder your order placement. If you come across any challenges during the checkout process, we suggest attempting the following steps:

  1. Clear your browser cache, as doing so could potentially resolve the problem.
  2. If clearing your browser cache and cookies doesn't solve the issue, consider completing your purchase using an alternative browser (such as Firefox, Chrome, etc.) or a different device.

If you continue to experience difficulties, please reach out to us, and we'll delve into the matter further. You can also choose to communicate with us through email or call us to initiate a phone order.

Shipping & Delivery

Each of our items is printed on demand and individually crafted for every customer upon placing an order. This approach enables us to produce distinctive and high-quality custom designs while minimizing wastage.

Typically, our production team requires approximately 5-7 days to fulfill your order. Once shipped, you can anticipate receiving your order within an estimated timeframe of 3 to 5 weeks.

There is no need for a signature upon package delivery.

If your package has not arrived within 60 days of placing your order, please inform us. While such occurrences are infrequent, if you encounter this situation, reach out to our customer support. We will promptly address the matter and make every effort to provide you with assistance.

After you've proceeded to the Secure Checkout section, you can input your shipping address and proceed to select your preferred shipping method.

The order summary will incorporate the calculated shipping expenses and include them in your subtotal.

We comprehend your eagerness to receive your order promptly. Regrettably, we currently do not provide expedited shipping options.

Tax rates for sales vary based on the state, and you'll find the corresponding expenses detailed in your order summary.

We are obligated to adhere to these regulations to ensure legal compliance. Unfortunately, we lack the authority to modify these fees.

Indeed, we offer international shipping.

The product price and shipping fee do not cover import duties, taxes, or charges. These extra costs differ between countries and fall under your accountability.

For accurate information about these charges, you can consult your country's customs office to understand the potential additional fees.

Value Added Tax (VAT) is applicable to orders of 150 EUR or less that are being shipped to member countries of the European Union.

For orders exceeding 150 EUR, customers from European Union countries are accountable for covering import VAT and duties themselves.

Return & Refund

If you've selected an incorrect size or color in your order, kindly reach out to our Customer Support or send us an email at __. As our items are tailored uniquely for you, they enter production within 24 hours, making alterations unfeasible. In such instances, we recommend waiting until you receive the item; if it doesn't meet your expectations, we'll arrange a replacement for you.

If the product isn't meeting your expectations and you wish to request a replacement or refund, feel free to reach out to our Customer Support within 60 days from the order placement. We're available to assist you.

We regret any inconvenience and would be pleased to promptly resolve the matter by providing a complimentary replacement order.

Kindly reach out to our Customer Support, and we'll gladly provide our assistance.

Please bear in mind that items marked as FREE or on SALE cannot be refunded. Nevertheless, you have the choice of receiving a store credit or a replacement if there are any problems with the received product.

In the event that the order is sent back due to an incorrect address provided by you, we will arrange for a new shipment and our Customer Support team will contact you.

There will be a shipping fee required to facilitate the reshipment process. Alternatively, if you decide against reshipping, a refund will be issued; however, please note that the original shipping charges will not be included in the refunded amount.

Given that all our products are uniquely printed according to your preferences, our shop doesn't facilitate returns. However, we're prepared to replace flawed items or incorrect orders. To initiate this process, all you need to do is provide a photograph illustrating the problem along with the order number.

Should you encounter any problems with your product, kindly inform us, and we'll take care of it.